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Run SLA Generator

No account needed. Answer the questions, pay securely, and receive your deliverable.

Name shown on the deliverable

Name shown on the deliverable

Shown on the deliverable.

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Deliverable

Deliverable

You set its title, author and structure.

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As it will appear on the result.

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Shown as the author of the deliverable; never filled in by the AI.

Agreement

Agreement

Who commits to what, and for how long.

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IT reveals its own questions.

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A company, or a department for an internal agreement.

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A company, or a department for an internal agreement.

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E.g. “36 months”.

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Service

Service

What is delivered.

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Keep this field from the AI: its content is replaced before the AI provider receives it, then restored in your deliverable.

Keep this field from the AI: its content is replaced before the AI provider receives it, then restored in your deliverable.

Keep this field from the AI: its content is replaced before the AI provider receives it, then restored in your deliverable.

Availability and performance

Availability and performance

Stated as figures whenever possible.

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E.g. 99.9: the downtime allowed is calculated from it.

Keep this field from the AI: its content is replaced before the AI provider receives it, then restored in your deliverable.

Keep this field from the AI: its content is replaced before the AI provider receives it, then restored in your deliverable.

Keep this field from the AI: its content is replaced before the AI provider receives it, then restored in your deliverable.

Keep this field from the AI: its content is replaced before the AI provider receives it, then restored in your deliverable.

Delivery or processing time, quality rate, capacity or volume, as you measure them.

Support and incidents

Support and incidents

Who answers, how fast.

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Keep this field from the AI: its content is replaced before the AI provider receives it, then restored in your deliverable.

Keep this field from the AI: its content is replaced before the AI provider receives it, then restored in your deliverable.

Keep this field from the AI: its content is replaced before the AI provider receives it, then restored in your deliverable.

SeverityDefinitionResponse timeResolution or restoration time

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One row per entry, e.g. “P1; Service down for all users; 15 minutes; 4 hours”

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Continuity and data

Continuity and data

Where applicable.

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Responsibilities and measurement

Responsibilities and measurement

What each party does, and how it is measured.

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Keep this field from the AI: its content is replaced before the AI provider receives it, then restored in your deliverable.

Keep this field from the AI: its content is replaced before the AI provider receives it, then restored in your deliverable.

Keep this field from the AI: its content is replaced before the AI provider receives it, then restored in your deliverable.

Keep this field from the AI: its content is replaced before the AI provider receives it, then restored in your deliverable.

Keep this field from the AI: its content is replaced before the AI provider receives it, then restored in your deliverable.

Remedies and governance

Remedies and governance

When commitments are missed, and how the agreement evolves.

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Keep this field from the AI: its content is replaced before the AI provider receives it, then restored in your deliverable.

Keep this field from the AI: its content is replaced before the AI provider receives it, then restored in your deliverable.

Functions on each side.

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Keep this field from the AI: its content is replaced before the AI provider receives it, then restored in your deliverable.

Keep this field from the AI: its content is replaced before the AI provider receives it, then restored in your deliverable.

Anything the service should take into account.

What the AI provider receives

Your answers, to write this deliverable.

Replaced first, then put back in your deliverable: Email addresses, People's names, Company names.

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What a free account adds

  • Your details filled in for you on every form
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